Market Leader

Your Quality Assurance Experts

Covid-19 Clean Certification, Mystery Shopping, and Emotional Quality Response (EQR) assessments for the accommodation and service industries.


Whether it is an evaluation of your restaurant, spa, or complete property, from making the reservation to arrival and departure: every interaction is documented in our concise quality assurance assessment consisting of 1400+ touch points (scalable and customizable to property).

Introducing our new Covid-19 Clean Certification program.  Please click here for more details. 



One solution does not fit all. Your needs are changing; does your current provider adapt to those changes?

We are innovative thinkers that seek to maximize the value of the service.

We are always looking for the next trend and how to incorporate it into our clients' needs.



Our services cater to a large variety of clientele ranging from luxury hotels and resorts to restaurants, lodges, spas, wineries, distilleries, strata accommodations, casinos, and retail environments.


QHA, First Impressions Last Inc.   1.800.724.5039