Focused Solutions

Emotional Quality Response - EQR

This unique solution maximizes the guests' emotional connection to their site experience. Each department holds a piece of that experience. In measuring and maximizing that connection, it changes the emotion positively and potentially overcomes a minor service delivery issue; thereby, positively influencing potential social media reviews.

Targeted Social Media Reputation Audits

Custom targeted to your brand / property to assist in positively influencing your social media results. Review of past trends coupled with future social media goals.

Standard Operation Manual Updates

We know time is a premium for all businesses and important projects do not also get the attention they deserve. Let us assist your great ideas and direction to maximize your SOP content for your team.

Brand Standard / Custom Solutions

We are a flexible group that focuses on the end result for your team. We are a scalable solution that can quickly adapt to your needs.

QHA, First Impressions Last Inc.   1.800.724.5039