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Emotional Quality Response - (EQR)

Emotional Quality Response prioritizes staff engagement and retention for high-quality customer service. Investing in employee well-being creates a positive cycle for growth and success.

Customer Service

Customers - EQR 

Your customers' emotions can make or break your business, and it's crucial to enhance their experience. Online comments from popular websites like TripAdvisor and give insight into how customers feel about your business. Have you ever read a negative review and wished you could have done something to prevent it? Don't wait until it's too late to shift negative emotions into positive ones. Let's work together to proactively manage emotional responses and create a positive experience for your customers.

Staff Retention

Staff - EQR

We are committed to delivering tangible results and measurable improvements in staff engagement and retention for our clients. Our approach is grounded in ethical principles and a deep respect for the human dignity and well-being of all employees. We believe that by prioritizing emotional quality response assessments, businesses can create a more positive and supportive work environment that benefits everyone involved.

Unlock the power of employee satisfaction and retention with QHA expert consulting service.


Contact QHA today, we can provide the solution you are looking for!

Management engagement

Management/Company - EQR

Our consultant team is highly skilled and experienced in conducting emotional quality response assessments, using advanced techniques and tools to ensure the accuracy and reliability of our data. We work closely with our clients to provide tailored solutions that align with their business objectives, culture, and values. These assessments provide detailed implementations to ensure staff engagement and retention right from the beginning of the hiring process.

Facility Assessment

Complete Facility Assessments 

This QHA solution provides clients with a scalable comprehensive assessment consisting of up to 1400 points of measuring aspects on set standards for your property or providing standards and the necessary training. These announced or anonymous assessments are confidential information that will allow all clients the opportunity to find areas of excellence and areas of opportunity in both service and property enhancements. Tailored assessments are focused on staff engagement, retention, customer satisfaction, facility condition and recognition to ensure increased profits.

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